Frequently Asked Questions

There is no lifeguard on duty at any time. Children under the age of 14 years must be supervised at all times by an adult. Use of all park facilities is at your own risk.
Unfortunately, we are not accepting day visitors at this stage due to COVID. Please keep an eye on our website and social media for updates.

Yes! We have a number of pet-friendly cabins and sites.

For the cabins there are 3 x Banksia cabins, 4 x Figtree cabins and 3 x Casuarina cabins that have been set aside for families travelling with a pet.

If you are interested in bringing your dog with you, please check out our page on travelling with dogs and chat to our friendly staff before making your booking.

BIG4 Saltwater is located on the Clarence River at Palmers Island, just 10 minutes out of Yamba. 

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There are a couple of different ways that you can pay the balance of your booking:

CREDIT CARD: You can pay for your booking via credit card over the phone or online. We accept Visa, Mastercard and AMEX. Please note, a transaction fee applies where a credit card is used (between 1.0 – 1.8% depending on the card).

You can also pay via crypto currency (bitcoin, litecoin, binance coin).

BPAY: Your confirmation letter will outline BPAY details for your booking. For large Christmas bookings for example, we recommend that you setup a monthly BPAY debit from your account to avoid the pre-Christmas lump sum. Minimum instalments of $100 is required.

Payment plans can also be arranged. Please contact us to discuss payment plan options.

Yes, all our cabins have TVs and DVD players.

Yes, all our cabins have reverse cycle air-conditioning and heating.

Our Kids Club program runs during School Holidays. Some examples of the activities you may see at Kids Club include arts and crafts, games sessions, face painting, sand art, plaster painting and dream catcher making. We have larger group activities on offer as well, such as laser skirmish, kid’s discos, circus workshops and African drumming. Our outdoor Galaxy Cinema also screens movies multiple times per week during School Holidays.
We have a fully accessible bathroom available at our main amenities building, which is positioned in the centre of the circle of powered sites near Reception. This includes a shower and toilet with handrails. Our Camp Kitchen and Lounge also has ramp access. We have a fully accessible Figtree cabin and also a number of other wheelchair accessible cabins. The wheelchair accessible cabins however, due not contain fully accessible bathrooms.
We have go-karts, kayaks & stand-up paddleboards available for hire. We also have volleyball, table tennis and bocce equipment available free of charge. In addition, we have a DVD film library in reception, which are free to borrow.
Yes, small open fires are allowed in the park when there are no total fire bans in place. Each cabin/site has its own fire drum, and we have firewood for sale at reception. You are more than welcome to bring your own fire drum, so long as it has legs to keep it up off the ground.
We have plenty of room for cars and boats in the park. If you have more than one car, or a car and a boat, you are welcome to park them on or behind your site, so long as you are not encroaching on your neighbours site or blocking any access roads. If there is no room on your site for the number of vehicles you have then we have plenty of room in our visitors car park or in other areas of the park. Simply ask our friendly staff and we can assist in finding an appropriate spot.
Wi-Fi is available within the park. Login details can be collected from Reception.
We have two camp kitchens in the park, one behind Reception and another closer to the river. Each camp kitchen is equipped with an oven, full size fridge, full size freezer, microwave, stove top, toasters and kettles. Our camp kitchen near reception has been recently renovated and now features a communal firepit and pizza oven. Please note, cooking equipment such as tongs, pots etc. are not provided in the camp kitchens.
Yes, BBQs can be found at various points throughout the park including the camp kitchen behind reception, in front of the river camp kitchen, near the Lagoon pool and at the waterpark.
We have many great facilities here at BIG4 Saltwater, and to keep them safe and in good working order they do require repairs and maintenance. While we strive to have all our facilities open, we are unable to guarantee that every facility will be open for every day of your stay. Unfortunately, in a business that runs 24/7, we do have to temporarily close facilities down for maintenance from time to time.
The washing machines and dryers cost $5 per load. We have a mix of card operated and coin operated washing machines. All dryers are coin operated. Change is available at reception. Sorry, we are unable to do cash out.
Absolutely. Kids are more than welcome to bring their bikes and scooters to the park. A helmet must be worn at all times for all riders. Riding after dark is not permitted.
Raymond Laurie Sports Centre is located opposite Yamba Public School on Angourie Road which is 10 minutes from the park. The Yamba Outdoor Pool is situated adjacent to Raymond Laurie Sports centre and is heated.
Unfortunately, the pool and waterpark are not heated.
Check in time is 12pm for sites and 2pm for cabins. Check out time is 10am for all sites and cabins. Early check-ins and late check-outs are subject to availability. Please enquire with our friendly reception team.
We have a small range of grocery items in our kiosk at Reception, and we also serve barista-made coffee at reception. Palmers Store is located three minutes from the park opposite Palmers Island Primary School. They sell a range of takeaway food and alcohol. The nearest shopping centre is Yamba Shopping Fair, which is located 10 minutes from the park. This features a Coles, Liquorland, a pharmacy, Kmart Hub and a range of takeaway shops such as Pizza Hut and Subway. There is also a BWS across the road and a McDonalds just a few shops down. Yamba town is a further 5-minute drive past Yamba Shopping Fair and has boutique shops, a cinema, cafes and restaurants. Maclean is a 15-minute drive and has 2 small supermarkets and some specialty shops. Grafton Shopping World is a 40 mins drive west of Yamba on the Pacific Highway and Ballina Fair is 1.25 hour drive north of Yamba.
The best restaurants are generally found in the main part of Yamba. All cuisines are available from Modern Australian, Indian, Thai, Mexican, Italian, Turkish, Chinese. Yamba has some of the best seafood on the North Coast! Pacific Hotel Yamba (the top pub) is an amazing spot for lunch with breathtaking views over the ocean. Yamba Shores Tavern has stunning views over the Clarence River and a wonderful playground to keep the kids happy. The Golf and Bowling clubs both offer great value meals. The new Sanctus Brewing Co is a must visit to sample local craft beer. Their menu boasts woodfire pizza and burgers. Harwood Hotel is also a great option and is just a 10-minute drive in the opposite direction to Yamba.
We have our own private boat ramp in the park, suitable for small tinnies at high tide. The ramp is quite tidal which makes it inaccessible when the tide is out. There are numerous other boat ramps within a 5-10 minute drive of the park.
Yamba has 5 beaches which are all located in town and are approximately a 15-minute drive from the park. Pippi Beach is dog-friendly at the southern end. Main Beach is patrolled on weekends and during school holidays between September and Easter. There is also an amazing ocean pool located at Main Beach. There are some great beaches at Angourie, which is roughly the same distance away and includes a surf break considered to be one of the best in Australia. The Angourie blue and green pools are also a must visit during your stay.
Some generators are allowed in certain areas of the park between the hours of 10am – 2pm, so long as the noise level does not disrupt fellow guests in the park.
Yes, fishing licences are needed except for persons under the age of 18, Aboriginals and Pensioners. 3-day fishing licences are available to purchase at Reception. Longer period licences are available at local tackle shops and service stations.
Yes, we have an off-leash dog agility area in the park equipped with climbing frames, tunnels and more. We also have an in-park dog wash. Change is available at Reception.